revealed d. Ahmed El-Sobky, Chairman of the Board of Directors of the General Authority for Health Care, Assistant Minister of Health and Population, on the preparations of the Port Said Health Care Authority hospitals to implement hotel services in hospitals, noting that hotel services have now become an integral part of health service and curative care in hospitals, with the aim of providing comfort The patient’s psychological and physical improvement and his impression of the hospital services, which contributes to the health care authority’s hospitals reaching the level of comprehensive quality, improving the work environment and gaining the trust of customers, and thus achieving excellence and distinction at the clinical and service levels.
Dr. confirmed. Ahmed Al-Sobki, that the services of the Health Care Authority are integrated services, and include health services in terms of providing curative and unified medical services to patients benefiting from the new comprehensive health insurance, and the medical part is completed by those hotel services that are engaged in the General Administration of Hotel Services in the Authority and all efforts are currently being made to implement them within the hospitals affiliated with the Authority Health care in Port Said, pointing out that it is scheduled to implement hotel services in the hospitals of the Health Care Authority in the future, in conjunction with the implementation of the comprehensive health insurance system in each governorate, in line with the objectives of Egypt’s Vision 2030 for the right of citizens to obtain integrated health care with quality and dignity, and within the framework of the authority’s plan to develop Egypt is on the medical tourism map by taking advantage of the capabilities of the hospitals of the Health Care Authority in providing distinguished medical care to the arrivals to the Egyptian state along with the services of the new comprehensive health insurance system, and making it a destination for medical tourism in Egypt.
Dr. explained. Sherif Lashin, Director General of the General Administration of Hotel Services, and the General Supervisor of the Authority's headquarters affairs inside and outside the Arab Republic of Egypt, that hotel services are a group of non-medical services that will provide standards of psychological comfort for the patient throughout his stay in the hospital in a way that improves his impression of the hospital services, and includes Four main axes (reception and customer service, which is entrusted with receiving and following up the patient from the moment he enters until he leaves the hospital, internal supervision responsible for monitoring and following up on hygiene inside and outside the hospital, organizing furniture and decoration and non-medical maintenance, as well as caring for green spaces in and around the hospital, food and beverages entrusted with providing Meals are for patients and for all hospital staff with the highest standards of safety and quality, where the quality of food is chosen according to the patient’s health condition, for example, but not limited to a diabetic patient who has certain meals other than the patient who does not suffer from any chronic diseases, and finally the laundry and its importance in cleaning, sterilizing and ironing the furnishings).
He added that the Health Care Authority represented by the General Administration of Hotel Services is seriously preparing to implement the concepts of hotel services in the Authority’s hospitals, which needed to spread awareness among hospital workers on the art of etiquette and good dealing with patients, as all departments of the Health Care Authority hospitals in Port Said were trained from Medical and administrative staff, security and hygiene personnel are on the art of etiquette dealing with patients and their families, as well as training on internal supervision, cleaning rules and basic standards that must be adhered to for hygiene and sterilization, whether for rooms or furnishings. As for food and beverages, the form of meals provided to patients has been changed and packaged according to the latest standards. International safety, safety and quality, in addition to a unified uniform according to the nature of each job, whether from medical, administrative or other staff.
Dr. continued. Sherif Lashin: Taking into account the needs of some patients, another package of hotel services has been added.. 3 additional degrees have been established and allocated for internal accommodation in the hospital, in addition to the other classes that already exist, and they include (special single rooms, the golden suite, the royal suite and it is currently under construction). , which is an additional service for a fee for accommodation only because it is based on the patient’s desire and request, and it is provided to both beneficiaries and non-beneficiaries of the new comprehensive health insurance, noting that the return from this service contributes to the multiplicity of the self-resources of the authority and its facilities, which increases the ability to continue upgrading the level of services The provided health insurance benefits the beneficiaries of the comprehensive health insurance as a whole.
