Chairman of the Egypt Health Care Authority and Director of the USAID Mission in Egypt Open a Joint Workshop on Innovation in Public Services in the Healthcare Sector
The Chairman of Egypt Health Care Authority praises the role of USAID in supporting the development of the Egyptian healthcare system and enhancing progress and growth over 40 years.
Chairman of Egypt Health Care Authority: Launching a new partnership with the USAID-funded Economic Governance Project aims to achieve the best health experience for patients using modern technology and ensuring effective and comprehensive services that meet their expectations and enhance their role in continuous development.
Chairman of Egypt Health Care Authority: The workshop reviews the results of expert analysis of the current situation in the patient's journey within the authority's facilities and discusses innovative recommendations to improve their experience through evaluating tools, challenges, and providing technical and advisory support from USAID.
Chairman of Egypt Health Care Authority: We succeeded in reshaping the healthcare landscape in Egypt by separating service provision from its funding, accreditation, and quality assurance through the implementation of the universal health insurance system, which enhanced transparency, efficiency, and ensured the provision of high-quality health services to citizens.
Chairman of Egypt Health Care Authority: We have succeeded in developing the patient journey, starting from electronic booking and health registration, through medical assessment and diagnosis, to setting and delivering treatment plans through electronic prescriptions, ongoing care, follow-up, referral when needed, and patient satisfaction evaluation and continuous communication.
Chairman of Egypt Health Care Authority: The implementation of the primary healthcare concept was one of the key pillars in the successful development of the patient journey and in maintaining public health and prevention, emphasizing: Increased attendance rates for these services by 74%, and we are currently working on expanding them.
Chairman of Egypt Health Care Authority: Digitizing operations in primary healthcare centers and units by 100%, and in hospitals by 80%, has facilitated citizens' access to services, and our ultimate goal is to achieve the highest satisfaction rates for beneficiaries, which have exceeded 91% in the authority's facilities.
Chairman of Egypt Health Care Authority: The international patient journey evaluation project with USAID strengthens our position in comprehensive and advanced healthcare, and we aim to cooperate in multiple areas and expand the evaluation of the patient experience to include other governorates and improve healthcare outcomes.
USAID Mission Director in Egypt: Egypt has achieved a tremendous leap in developing the healthcare sector, and we are pleased with the role of the Health Care Authority in the rapid development, as we see a genuine commitment to making a breakthrough in healthcare services.
USAID Mission Director in Egypt: We are committed to continuing to support the growth and advancement of the healthcare sector in Egypt and are happy with our partnership with the Health Care Authority to provide high-quality health services and empower patients through innovation.
Dr. Ahmed El-Sobky, Chairman of the Egypt Health Care Authority and General Supervisor of the Universal Health Insurance Project, and Mr. Sean Jones, Director of the USAID Mission in Egypt, inaugurated a joint workshop titled "Innovation in Public Services in the Healthcare Sector," aimed at improving the patient experience within the authority's healthcare facilities in the governorates covered by universal health insurance.
In his opening remarks, Dr. Ahmed El-Sobky expressed his delight at the importance of the workshop in developing the patient journey and achieving the highest levels of patient satisfaction regarding the healthcare services provided. He praised the role of USAID in supporting the development of the Egyptian healthcare system and enhancing progress and growth over the past 40 years.
Dr. El-Sobky added that launching a new partnership with the USAID-funded Economic Governance Project aims to provide an integrated and exceptional health experience for patients using modern technology to ensure effective and comprehensive services that align with patients' aspirations and enhance their role in the continuous improvement of services.
He continued that this partnership includes the development and implementation of a tool for managing the patient journey within primary healthcare units and centers, medical complexes, and hospitals in the governorates of Port Said, Ismailia, and Luxor, where the Universal Health Insurance Law is applied. This tool enables patients to express their opinions and provide feedback on service quality, enhancing social accountability and contributing to the improvement of health services.
He explained that the workshop comes to present the results of the analysis of the current situation in the targeted governorates and discuss the recommendations for improving the patient journey. He added that the workshop reviews the results of expert analysis and discusses innovative recommendations to improve the patient experience through evaluating tools, challenges, and providing technical and advisory support from USAID.
The Chairman of Egypt Health Care Authority emphasized the success in reshaping the healthcare landscape in Egypt by separating the provision of services from their funding, accreditation, and quality assurance through the implementation of the universal health insurance system. This approach enhanced transparency, efficiency, and ensured the provision of high-quality healthcare services to citizens.
He added, "We succeeded in developing the patient journey, starting from electronic booking and health registration, through medical assessment and diagnosis, to setting and implementing treatment plans using electronic prescriptions, providing continuous care, follow-up, referral when needed, and assessing patient satisfaction and maintaining ongoing communication."
He affirmed that the authority's ultimate goal is to ensure the delivery of high-quality health services and achieve the highest levels of beneficiary satisfaction, with satisfaction rates exceeding 91% in the authority's facilities. He also pointed out that the implementation of the primary healthcare concept was one of the key pillars of the successful development of the patient journey and maintaining public health and prevention, highlighting a 74% increase in attendance rates for these services and ongoing efforts to expand them.
Dr. El-Sobky further mentioned that digitizing operations in primary healthcare centers and units by 100%, and in hospitals by 80%, has made accessing services easier for citizens.
He confirmed that the international patient journey evaluation project with USAID enhances the authority's standing in comprehensive and advanced healthcare, aiming to expand the evaluation of the patient experience to other governorates and improve healthcare outcomes through cooperation in multiple areas.
For his part, Mr. Sean Jones, USAID Mission Director in Egypt, said, "Egypt has made significant progress in the healthcare sector, and we are proud of the role of the Egypt Health Care Authority in accelerating this development. We see a real commitment to making a breakthrough in healthcare services. USAID's commitment to supporting the health sector in Egypt stems from our belief in the importance of providing high-quality health services that meet citizens' needs. This cooperation with the Egypt Health Care Authority is a step towards empowering patients to express their views and enhance transparency, which is part of our ongoing commitment to improving citizens' lives through supporting innovation in healthcare services."
The workshop included a presentation of the executive summary of the analysis of the current patient journey by Dr. Ayman Sabae, CEO of Shamsia for Innovative Community Healthcare Solutions. It also featured a detailed presentation on key challenges, planned interventions, training activities, feedback management, participatory solution design, additional support areas, and facilitation of group work sessions and their outcomes.
Representing USAID, the workshop was attended by Ms. Kay Lam, Director of the Governance Office, Ms. Patricia Hunter, Deputy Director of the Governance Office, Dr. Salwa Tabbala, Senior Governance Consultant at USAID, and Dr. Shahira Hussein, Director of the Health Office. Also participating in the workshop were Mr. Omar Abdallah, Team Leader of the Economic Governance Project, Dr. Khaled Zakaria Amin, Senior Consultant for the Economic Governance Project, and Mr. Hermann Thiel, Project Consultant, alongside Dr. Ayman Sabae, CEO of Shamsia.
Representing the Egypt Health Care Authority, the workshop was attended by Dr. Magdy Bakr, Advisor to the Chairman for Technical Affairs, Dr. Ahmed Hammad, Advisor to the Chairman for Health Policies and Systems and Director General of the Technical Office, Dr. Wael Omran, Assistant Executive Director for Operations and Supply, Dr. Sherine Ibrahim Alam, Expert in Planning and Managing International Partnerships, Dr. Mahmoud El-Shahat, Director General of Internal Audit, Dr. Sally Abdelraouf, Head of the Central Administration for Healthcare and Therapeutic Services, Dr. Ahmed Dongol, Director General of Beneficiary Satisfaction, Dr. Mohamed El-Sanafeiry, Director General of Secondary and Tertiary Care, Dr. Noha El-Sanadidi, Director General of Primary Healthcare, Dr. Mohamed Shaaban, Director of Monitoring and Evaluation, Dr. Marwa Mowafy, Director of Medical Administration for Secondary and Tertiary Care, Dr. Riham Salama, Director of International Cooperation, Dr. Shaimaa Abdel Aal, Director of the Patient Journey Evaluation and Improvement Project, Dr. Mohamed Aboulmagd, General Supervisor of Events and Visual Identity of the Authority, Dr. Mazen Alaa El-Din, General Supervisor of Cooperation with International Development Organizations and Assistant Director of the International Cooperation Department, Dr. Shady Farhat, Head of the Central Unit for Research, Innovation, and Entrepreneurship, Dr. Mai Aboulfotouh, General Supervisor of Patient Safety Monitoring, Dr. Hatem Ramadan, Director of Hospitality Services, as well as a number of authority leaders, branch managers, Dr. Ahmed El-Borai, Head of the Upper Egypt Region and General Supervisor of the Luxor Branch, Dr. Ayman Rekha, Director of the South Sinai Branch, Dr. Ismail El-Hefnawi, Director of the Suez Branch, Dr. Ashraf Hammad, Director of the Aswan Branch, and directors and representatives of beneficiary satisfaction departments in the branches and facilities of the authority in the governorates.
